Hot Line +37410 511 211

Bank Service Packages for Individuals

 

Bank Service Packages for Individuals

Package

NEO

ULTRA

Elite1

Opening fee

AMD 0

Monthly service fee2

For RA citizens and/or residents

AMD 500

AMD 2,000

AMD 5,000

For non-residents

-

-

AMD 15,000

Condition for not charging a monthly service fee

One month prior to charging the average daily balance of accounts3 amounts to

For RA citizens and/or residents

-

-

AMD 2,000,000

For non-residents

-

-

AMD 5,000,000

Closure fee

If the package is closed before the first service fee, one month service fee is charged.

 

Services provided

1.              

Settlement and cumulative accounts4

Currency

AMD, USD, Euro and RUB

Opening fee

AMD 0

Maintenance fee

AMD 0

2.              

Primary/main card

Card type5

Visa Classic / Mastercard Standard

Visa Gold / Mastercard Gold / Visa Classic / Mastercard Standard

Visa Platinum / Visa Gold / Mastercard Gold

Currency

AMD

Validity period

60 months

Upon expiry of the card, it is subject to automatic re-issuance throughout the Package validity period.

Annual service fee

AMD 0

Fee for cash-out from the Bank’s ATMs and other banks that are members of the ArCa system

Monthly total

Cash-out of up to AMD 1,500,000 - 0%

Cash-out of up to AMD 3,000,000 - 0%

Cash-out of up to AMD 5,000,000 - 0%

Cash-out of an amount exceeding AMD 1,500,000- 0.5%

Cash-out of an amount exceeding AMD 3,000,000- 0.5%

Cash-out of an amount exceeding AMD 5,000,000- 0.5%

Fee for cash-out at cash withdrawal points (cash register/POS terminal) of the Bank and other banks-members of the ArCa system (also without using the card)

0.5%

Fee for cash-out via digital cards of the Bank’s Visa and Mastercard payment systems

·         At the ATMs of Converse Bank:

ü  Debit cards and settlement cards without a grace period - 1%,

ü  Settlement cards with a grace period – 2%

·         At ATMs of other banks of RA:

ü  Debit  and settlement cards without a grace period – 1.5%

ü  Settlement cards with a grace period – 2.5%

·         At ATMs and service points operating abroad:

ü  Debit and settlement cards without a grace period - 2%, minimum - AMD 2,500

ü  Settlement cards with a grace period - 2.5%, minimum - AMD 2,500

SMS messages on the performed card transactions

AMD 0

3.              

An additional/ supplementary card linked to the primary/main card

Card type

Visa Classic / Mastercard Standard

Visa Classic / Mastercard Standard / Visa Gold / Mastercard Gold

Visa Platinum / Visa Gold / Mastercard Gold

One-time fee for issuance

1 card - AMD 0

For the issuance of each subsequent additional/supplementary card, a one-time charge will be made for the standard annual service fee for that card type

an amount equal to the fee

an amount equal to 50% of the fee

Fee for cash-out from the Bank’s ATMs and other banks that are members of the ArCa system

 

According to the tariffs of the Primary/main card

 

SMS messages on the performed card transactions

AMD 0

4.              

2nd card

Card type5

Visa Classic / Mastercard Standard

Visa Classic / Mastercard Standard /Visa Gold/ Mastercard Gold

Visa Platinum / Visa Gold / Mastercard Gold

Validity period

60 months

Upon expiry of the card, it is subject to automatic re-issuance throughout the Package validity period.

Currency

AMD, USD, Euro

also RUB - for Visa Classic debit cards and Mastercard Standard cards

Annual service fee

AMD 0

Fee for cash-out at ATMs and cash withdrawal points

According to the standard tariffs set for each card type

SMS messages on the performed card transactions

AMD 0

5.              

Visa Virtual Card

Currency

AMD, USD, Euro and RUB

Service fee

AMD 0

6.              

Credit limit

The maximum amount of the credit limit provided to the primary/main card

Based on the customer's creditworthiness, in the amount of AMD 200,000 or the average monthly income of the customer, but not more than 1 million AMD

Based on the customer's creditworthiness, in the amount of AMD 500,000 or the average monthly income of the customer, but not more than 2 million AMD

AMD 5,000,000 based on the customer's creditworthiness,

Type of the credit limit

Restorable, without payment grace period

The maximum amount of the credit limit provided to the second card

Based on the customer's creditworthiness

Type of the credit limit

With restorable limit:

-  With payment grace period

-  Without payment grace period

-  Without payment grace period with decreasing limit (except for Visa Platinum cards)

Validity period for credit limit

60 months6

 

Annual nominal interest rate calculated for the used portion of the credit limit

AMD - 18%

USD - 16%

EUR - 14%

AMD - 17%

USD - 15%

EUR – 13%

AMD - 16%

USD - 14%

EUR – 12%

Annual actual interest rate

AMD – 19.75%

USD – 17.40%

EUR – 15.10%

AMD – 18.57%

USD – 16.25%

EUR -13.97

AMD – 17.40%

USD – 15.10%

EUR – 12.84%

One-time fee for providing/increasing credit limit

0.3% of the provided limit / increased amount

 

 

Also applies to reissues

7.              

Provision of references, letters and statements of accounts, deposits, loans and bonds to be submitted to various institutions

AMD 0

8.              

Provision of support insurance during trips to abroad

-

 

AMD 0

maximum for 30 days per year

9.              

Provision of personal deposit box

-

10% off the current rate

15% off the current rate

Notes

 1 The Bank may decide to provide the package to non-resident customers.

2  The fee is charged from the 1st day of the month following the month of service provision.

3 In the calculation of the average daily balance, the balances of the customer’s accounts are included in the following proportions:

-       balance of AMD demand deposit accounts - 100%,

-       balance of foreign currency demand deposit accounts - 30%,

-       balance of AMD deposits/bonds accounts - 10%,

-       balance of foreign currency deposits/bond accounts - 5%.

4 It is mandatory to include one AMD settlement account in the package.

5 Visa Platinum cards are subject to issuance only with a credit limit, except for non-resident customers.

6The limit is considered to be provided for a one-year period and every time it is extended by one year at the end of the term, unless one of the parties notifies the other party in writing about the intention to terminate the limit no later than one month prior the expiration of the term.

 


Links

You can review other tariffs and terms and conditions not presented for each service, according to the Bank's standard provisions for the relevant service, at the following links:

     Settlement and cumulative accounts - https://conversebank.am/hy/open-account/

     Visa Classic - https://conversebank.am/hy/visaclassic/

     Mastercard Standard - https://conversebank.am/hy/mastercard-standard/

     Visa Virtual - https://conversebank.am/hy/visa-virtual/

     Visa Gold - https://conversebank.am/hy/visa-gold/

     Mastercard Gold - https://conversebank.am/hy/mastercard-gold/

     Visa Platinum - https://conversebank.am/hy/visa-platinum/


Loan interest is calculated based on the nominal interest rate applied to the deductible balance, and the actual annual interest rate shows how much the loan will cost you when you make timely interest payments and all the related mandatory fees and payments related to loan disbursement.
The procedure for calculating the annual actual interest rate can be found
at the following link.

Restricitions

1. One person can be served only under one Package.
2. If a service is included in the package or the Package is changed, the liabilities accrued before are subject to payment at the given moment, and the fees charged are not refundable.
3. If the Package is changed:
3.1. the tariffs set under the new Package are applied to the same services,
3.2. if the service included in the Package is non-available, the standard tariffs and terms and conditions set for them are applied, or they can be closed at the customer's request/application, after the obligations are repaid in full.
4. Package service may be terminated:
4.1. According to the customer’s request/application, upon full payment of fees and obligations for the Package and services thereunder, after which the standard tariffs and terms and conditions set by the Bank will be applied for each service.
4.2. On the initiative of the Bank:
4.2.1. If the customer violates the terms and conditions of using the services,
4.2.2. In case of non-payment of the monthly service fee of the Package for 6 consecutive months.
4.2.3. In all the above-mentioned cases, the services provided under the Package are subject to termination, and in case of its impossibility, the standard tariffs and terms and conditions set by the Bank for the given service shall be applied from the moment of termination.

Communication with the Bank

You have the right to communicate with Converse Bank CJSC in any format at your discretion - by postal mail or by electronic communication methods. It is most convenient to receive information electronically, as it is available 24/7, free from the risk of loss of paper-based information (hard copy) and ensures confidentiality.
In addition, during the term of the agreement, through electronic communication or at your discretion, in another way (for example, postal communication, at the Bank's premises - in person, etc.), the Bank will provide you with the changes and amendments in legal acts and other circumstances having direct impact on the general terms of service and other fees, the order of communication, rights, obligations or responsibilities arising from the agreement, including data submission to the credit bureau.


List of Required Documents

1

Application form

2

Personal identification document, Public Service Number (PSN) or a statement of non-receipt of a PSN (not required if the customer submits an ID card as an identification document).

For Settlements cards, also

3

A reference from the place of work, written on the employer's form (template), to indicate the position held, length of service and net salary. The reference should not date back more than 20 calendar days (a reference from workplace is not required if by the time of application the customer has been paid his/her salary through the Bank for at least 6 months); a copy of the annual personal report provided by the employer may also be required.

 

4

Documents substantiating other sources of income (if any)

5

In case of entrepreneurial activity:

-       Taxpayer identification number (TIN),

-       Certificate of registration (reference from the state register), charter (if any),

-       Identity documents of shareholders and director,

-       Permission documents for conducting the given type of activity,

-       Financial statements and tax reports approved by tax authorities,

-       Income and expense records for the last 6 months (if any),

-       Bank account turnover (if any),

-       Information from the State Revenue Committee regarding the customer's obligations to the state,

-       Business analysis report.

 

If necessary, other documents may be required

Attention

In accordance with the RA Law on Combating Money Laundering and Terrorist Financing, on the basis of the “Know Your Customer” Principle, the Bank may require the Customer to provide additional documents or other information, as well as ask questions during verbal communication, for the purpose of conducting due diligence of the Customer.  

The Bank may collect additional information in accordance with the terms of an agreement with the US Government under the Foreign Account Tax Compliance Act (FATCA) to determine your eligibility for being a US taxpayer.

The Bank is entitled to modify and supplement the tariffs for services provided by notifying the Customers in accordance with the agreement, by posting a relevant message on its own website (www.conversebank.am), by posting announcements on the Bank's premises, by sending a notification by post, and by any other methods proposed by the Bank selected at the Customer's preference, which is considered a due notification of the Customer.

Venue for provision of bank services package

For the provision of the package you can apply to the Customer Service Office of the Bank's Head Office and branches.

Your Financial Adviser

“Your Financial Adviser” is an electronic system for search and comparison and selection of the most efficient option of services offered to individuals: https://www.fininfo.am/vcharayin-qart

Settlement of disputes

Any disputes and disagreements between the Customer and the Bank shall be resolved/settled first through mutual negotiation, and should the agreement not be reached by such methods, the disputes and disagreements shall be resolved in accordance with the procedure prescribed by the RA legislation both per court procedure, and through financial system mediator.


Notice on Financial System Mediator

Please be informed that according to the RA Law on Financial System Mediator, in case of property claims arising out of services rendered to you by Converse Bank CJSC, disputes and disagreements for not exceeding ten million AMD or equivalent foreign currency may be resolved through the Financial System Mediator.

According to an agreement between the Bank and the Office of the Financial System Mediator, the Bank waives the right to challenge the Financial System Mediator's decisions only in relation to property claims not exceeding AMD 250,000 (two hundred and fifty thousand) or equivalent currency, and on transaction amounts not exceeding AMD 500,000 (five hundred thousand) or equivalent foreign currency.

Address: 0010 Yerevan, Khorenatsi str. 15,
"Elite Plaza" business center, 7th floor
Email: [email protected]
Telephone: (+37460) 70-11-11
Fax: (+37410) 58-24-21

Contact with the Bank

For more details and information you can:

• Visit the Bank's website at https://www.conversebank.am
• Visit the Bank's Customer Service Office at the Head Office or any branch
• Call +374 10 511 211
WhatsApp: +374 95 511 211
Skype: conversebank-callcenter

 

                                                                                                                                                Updated on 18.12.2023