Hot Line +37410 511 200

FAQ

How can I pay off overdraft?

 For purposes of paying off the overdraft, the Client is provided a 15-day grace period starting from the day of statement issuance (The 25th of each month is considered the day of statement issuance; while in case of salary projects, the 10th or 25th according to client preference). During that period, in case of completely paying off the used portion of the loan limit, no percentage fee is charged. The cardholder can deposit the used amount either with the number one, or in installments to his card account; making sure that the deposits apply to the pay-off of the used portion, then cashing out or transferring those monetary means.

In case of not completely paying off the obligation issued by the statement at the end of the grace period, interest will accrue in agreement with the contract signed with the Bank.

When is "credit penalty" calculated?

"Credit penalty" is calculated in case the Client does not provide the deposit of the 10% of the used portion during the grace period (the duration lasting 15 days from the day of statement issuance is the grace period).

What should the Client do if they have lost the plastic card or have forgotten the PIN code?

 In case of losing the plastic card or forgetting the PIN code, the Client must approach any branch of Converse Bank and fill out a plastic card reissuance form

Also you can contact Converse Bank hotline at 010 511 210 or call 010 440380, 010 545514.

In what frequency do the deposits made to card accounts activate during the day?

 The amounts deposited into the card account activate by the following frequency:

Deposits made before 10:45 activate the same day after 12:00.
Deposits made between 10:45-4:45 activate the same day after 18:00.
Deposits made from 4:45 until the end of that business day activate the next business day after 12:00.

What is the frequency by which cards confiscated by ATMs reopen?

 Cards confiscated by ATMs reopen during three business days the most, and by calling +374 10 511 211 the Client is informed whether or not the plastic card is already at the Main Office. Only after receiving a positive response, the Client approaches the Main Office passport in hand (Address: Vazgen Sargsyan 26/1, Republic Square, Yerevan, Armenia).

What are the staff schedule and business hours of the Bank’s branches?

 Converse Bank’s Main Office and all the branches operate on the following days and times:

  • Monday-Friday: 9:30-17:00
  • Saturday: 10:00-14:30

All the branches, except Zvartnots Airport and Aviation branches, conduct pawning of gold items.
The following staff schedule is in force at the Main Office:

  • For personal entities, Monday-Friday 9:30-20:00

The amount of the transaction must not exceed 500,000 (five hundred thousand) AMD.

  • Zvartnots Airport branch operates 24 hours a day, 7 days a week.
  • Aviation branch conducts limited transactions 24 hours a day.

How is it possible to change or verify the password?

In case of not remembering the bank password or wanting to change it, it is necessary to approach any branch of the Bank passport in hand.

It is possible to receive information about Client data as well as account balances via telephone only by knowing the password, which is not the PIN code.