Direct charges from the account(s) may be performed:

1. In cases defined by the RA legislation, based on the Customer's instruction,
2. to cover the amount of liabilities towards the Bank,
3.  In other cases established by means of contracts/agreements concluded with the Bank,
4. In cases and according to the procedure established by the legislation of the Republic of Armenia.

Freezing the account

 

The management of accounts (including impersonal metal acounts) in the Bank can be limited:

• Based on the customer's application or assignment,
• In case of absence of any transactions by the customer with the account for a period of six months,
• If the collateral of the cash on account is the means of securing the fulfillment of the customer's obligation,
• If the customer has any outstanding obligations to the Bank, including by virtue of guarantees issued to third parties,
• If within the established period the customer has not submitted the required documents and information at the request of the Bank,
• If the customer's activity or any of his/her actions have been qualified as meeting the criteria to be treated as suspicious in terms of money laundering and counter-terrorism financing, and the required supporting documents and/or supporting evidence in relation to the above, have not been submitted within the specified time periods,
• If the customer's activity has been qualified as suspicious,
• If, by the decision of the Judicial Acts Compulsory Enforcement Service, tax authorities and other competent bodies, the customer's accounts have been foreclosed
• In cases stipulated by other contractual instrument(s) executed with the customer,
• In cases and according to the procedure established by the legislation of the Republic of Armenia.

 
 Account closure

 

The accounts in the bank (including impersonal metal acounts) are closed (the current and/or savings account(s) opening and maintenance contract is terminated):

• In case of violation of any of the provisions of the contract by the customer,
• when the cash available in the accounts is less than the minimum amount of balance, if such amount is specified in the Tariffs and is not replenished within the period of one month from the date of the warning (written or oral) by the Bank, unless another time period is specified in the Tariffs;
• In case of non-payment by the customer of the fees provided by the tariffs within the established period,
• in case of violation of the requirements of regulations on money laundering and combatting terrorist financing or other normative legal acts of the Republic of Armenia or in other cases envisaged by those normative legal acts.
• if the customer's activity or the latter's business relationship may, according to the Bank, in any way be interpreted by partner or international organizations as involving the use of insufficiently effective mechanisms in the field of anti- money laundering and combatting terrorist financing, and/or may adversely affect the Bank's reputation (for example, should the customer or persons affiliated with it appear on one of the lists of the United Nations (UN) Security Council, the United States or the European Union or other specially listed persons (sanction lists).
• One year after the account is frozen (use of the account is limited), should the balance of the account subject to closure not be used within a period of three months, AMD 1,000 shall be charged for each year (if the balance is less than AMD 1,000 / equivalent foreign currency, the entire balance amount is charged and the account is closed)
• In case when an application for closing is submitted by the customer,
• In case of complete writing off the available funds on account of lump-sum payments,
• In case of other grounds provided for it by the RA normative legal acts.

Account closing tariffs
Accounts of individuals	1,000 AMD
Pension accounts Lump sum payment account	AMD 0 AMD 0
Accounts of legal entities	AMD 2,000

Honorary payments accounts	AMD 0
Compensation accounts for military servicemen	AMD 0

The account closing tariff is applied in cases when all of the customer's accounts are closed.
The customer can reopen the account by restoring the previous account.

Communication with the Bank

You have the right to communicate with Converse Bank CJSC in any format at your discretion - by postal mail or by electronic communication methods. It is most convenient to receive information electronically, as it is available 24/7, free from the risk of loss of paper-based information and ensures confidentiality.
In addition, during the term of the contract, through electronic communication or by your choice, in another way (for example, postal communication, in the Bank's territory - in person, etc.), the Bank will provide you with the changes and amendments in legal acts and other circumstances having direct impact on the general terms of service and other fees, the order of communication, rights arising from the contract, obligations or responsibilities.

Provision of documents in person at the Bank's premises (including VAT)
Account statement, information on account turnover1
For individuals	By the periodicity established by the RA legislation (once) - AMD 0 Additional provision of electronically provided statements at the periodicity established by the RA legislation and/or contract, at the customer's request, in the preferred way and for the preferred period (once for each period) - AMD 0 In addition to the above mentioned periodicity: - dating back up to 3 years - AMD 1,000 - dating back to 3 years and earlier - AMD 3,000 (if stored in the Bank)
For legal entities	One-time (regardless of the periodicity) -AMD 0 In case of providing a duplicate: Dating back up to 1 month - AMD 1,800 Dating back from 2 months to 1 year - AMD 3,000 Dating back from 1 year to 3 years - AMD 12,000 Dating back to 3 years and earlier - AMD 24,000 (if stored in the Bank)
Reference on current and savings accounts to be presented to different institutions
In case of accounts opened within one month2				AMD 5,000
In the case of accounts opened earlier				AMD 3,000
Based on the application submitted through the bank's website				AMD 3,000
References / notes on transactions made
dating back up to 1 month			AMD 3,000
dating back to more than 1 month			AMD 5,000
SWIFT confirmation of transfer			AMD 3,000
SWIFT confirmation of transfer (in case of sending the application by means of remote banking systems)     Provision of cashier's checkbooks Booklet (25 sheets) One sheet			AMD 2,000     4,800 AMD 500 AMD
Copies of paperwork, transaction supporting documents and other paper-based data (for each document)
dating back up to 1 month			AMD 1,800
Dating back up to 1 year			AMD 3,000
Dating back to more than 1 year			AMD 12,000
Delivery of documents, extracts or other documents (including VAT)
In the Republic of Armenia and Artsakh
For individuals		0
For legal entities		AMD 500
International
If prescribed by law or contract		Tariff set by the delivery service organization
In other cases		The fee set by the shipment service provider + AMD 1,500
By a delegated delivery service
In the Republic of Armenia and Artsakh		AMD 3,000
International		The fee set by the shipment service provider + AMD 3,000
Other services
Acceptance and verification of the signature of the power of attorney provided by the individuals		AMD 3000 (including VAT)
Provision of certificate/letter on not being a client of the Bank		AMD 5000 (including VAT)
Sending out automated information on transaction		1 SMS - AMD 12 (including VAT) The fee is charged from the savings/current account
Automatic collection of utility bills from accounts		AMD 100 (monthly)

¹ In case of simultaneous provision of a statement and reference to the same Customer and charge envisaged for the statement, the charge will be collected for statement only.
² In case of more than one active account, the opening date of account which has been opened earlier is taken into consideration irrespective of whether or not included in the statement.

 Tariffs for transactions with account

Cash operations

• Cash deposit In the cash desk

AMD and USD – 0
USD and Euro - in the case of deposits made to the card account, for the purpose of paying off the account holder's liabilities, making a deposit and transferring money through fast money transfer systems: 0
Euro and other currencies by daily quotation

• Cash depositing on savings / card accounts using the payment terminals

In the territory of the structural subdivisions of the bank – 0
Outside the Bank's structural subdivisions
- AMD 100 - 50,000 - AMD 100
- AMD 50,001-200,000 - AMD 200

• Cash to account holder customers¹

In case of amount deposited to account in cash²

- AMD – 0,
- other currencies by daily quotation
- accounts for compensation and honorary payments of military servicemen – 0
- provision of cash as a result of non-cash conversion of amount deposited to account in cash - 0

In case of amount deposited to account in non-cash form

- AMD - 0.25%
- other currencies by daily quotation
- from pension and lump sum cash payments, social package and state support accounts – 0
- accounts for compensation and honorary payments of military servicemen – 0
- from card account³, with the exception of transactions carried out through ATMs and POS terminals, as well as pension and servicemen's compensation accounts and reissued and/or newly issued card accounts that were not provided to customers within the time limits set by the Bank - 1% (regardless of the depositing method)
- In case of receiving in AMD from a impersonal metal account - 0

• Providing cash to non-account holder customers

 Payout of remittances received from other banks
- AMD - 0.35%, minimum - AMD 300
- Other currency by daily quotation, but not less than - 0.5%, minimum - AMD 300
Payout of remittances received by intra-bank transfer
- AMD - 0.25%, minimum - AMD 100
- USD and Euro by daily quotation , but not less than - 0.40%, minimum - AMD 100
- Other currencies, according to the daily quotation, minimum AMD 100

• Payout of funds received from the treasury (including repayment)

- Up to AMD 20,000 - AMD 50
- 20,000 AMD and more - 0.25%, minimum AMD 100

• Payout of amounts received through fast money transfer systems - 0
• Exchange of worn out banknotes

- AMD - free
- Other currency - 3.0%, minimum - AMD 500

• Exchange of metallic coins of the Republic of Armenia with coins/notes of higher denomination

For account holder customers: 0
For non-account holder customers
- Up to 50 - free of charge
- More than 50 - 3.0%, minimum - AMD 100

• Commission for VAT refund to foreign citizens: 10% of the refunded amount

¹In case of cashing AMD 5 million or equivalent foreign currency and above from the branches, the customer is required to submit a corresponding application one day in advance.
² Tariff applies to cash deposited after April 30, 2008 in AMD, USD and EUR.
³ The mentioned tariff is valid for cashing from the card account, unless higher tariff is established for cash withdrawal from the card account according to the terms and conditions for the particular type of card.

Transfers ^{4, 7, 13}

• Intra-bank transfers in AMD

For account holder customers - 0
For non-account holder customers - 0.1%, minimum - AMD 300
Payroll package execution
- In case of submitting payment order before 16:00, replenishment of card accounts on the same day - 0
- In case of submitting payment order between 16:00 and 18:00, replenishment of card accounts on the same day - AMD 30,000 (lump-sum)

• Transfer from savings account to card through cash desk, Internet and Mobile Banking systems

- Transfer to Converse Bank ArCa, Visa and Mastercard cards- 0.1%
- Transfer to ArCa, Visa and Mastercard cards of other bank of RA- 0.5%
- Transfers to Visa, Mastercard and MIR cards of foreign banks – 1.5%, minimum AMD 500

• Transfers to other Armenian banks in AMD

For account holder customers⁵
- In case of submitting the payment order in the territory of the Bank – AMD 500
- In case of submitting the payment order by using remote banking systems – 0
- Upon condition of transfer on the same banking day ("Urgent" condition) - 0.1%, minimum - AMD 500,
For non-account holder customers⁶ - 0.1%, minimum - AMD 1000

• Acceptance of payments for property tax, land tax and garbage collection of Yerevan Municipality

Property tax
- Up to 50,000 AMD - 100 AMD
- 50,001-100,000 AMD - 200 AMD
- 100,001 and more AMD - 0.1%, minimum - 300 AMD
Land tax
- Up to 50,000 AMD - 100 AMD
- 50,001-100,000 AMD - 200 AMD
- 100,001 և more AMD - 0.1%, minimum - 300 AMD
Garbage collection fee
- Up to 1,000 AMD - 0 AMD
- 1,001-50,000 AMD - 100 AMD
- 50,001-100,000 AMD - 200 AMD
- 100,001 and more AMD - 0.1%, minimum - 300 AMD

• Transfers to treasury accounts (RA state or municipal budget)

For account holder customers⁵
- In case of submitting the payment order in the territory of the Bank – AMD 100
- In case of submitting the payment order by using remote banking systems – 0
For non-account holder customers⁶
- Up to 50,000 AMD - 100 AMD
- 50,001-100,000 AMD - 200 AMD
- 100,001 and more AMD - 0.1%, minimum - 300 AMD

• Transfers⁵ of financial organizations, in particular - investment companies, credit organizations, etc. - AMD 3,000, regardless of the volume of the transfer
• Transfers made to the Central Depository of Armenia or the Servicemen's Insurance Fund5 -AMD 0
• Transfers from the special social package account, honorary payments account5 - AMD 0
• Account holder customers’ transfers that cannot be carried out by the Bank's remote control systems⁵ - AMD 0
• Intra-bank transfers in foreign currencies and impersonal metals

- for account holder customers – AMD 0
- for non-account holder customers - 0.1%, minimum AMD 300

• Transfers to other banks of RA through correspondent accounts of the Central Bank

In case of submitting the payment order in the territory of the Bank
- up to USD 10,000/Euro -AMD 3,000
- USD/Euro 10,001 - 40,000 - AMD 5,000
- USD/Euro 40,001 - 100,000 - AMD 7,500
- USD/Euro 100,001 and more – AMD 10,000
In case of submitting the payment order by the remote banking system
- up to USD/Euro 10,000 -AMD 2,000
- USD/Euro 10,001 - 40,000 - AMD 4,000
- USD/Euro 40,001 - 100,000 - AMD 6,000
- USD/Euro 100,001 and more – AMD 8,000

• Transfers directed to repayment of amounts credited by the Bank and other financial organizations or to repayment of property acquisition liabilities⁵ – 0
• Execution of the payment order at the expense of the transferring customer (OUR) 5

In case of submitting the instruction in paper form

- USD and Euro - 0.14%, minimum - AMD 7,500 , maximum - AMD 50,000
- Russian rubles - 0.1%, minimum - AMD 5,000 , maximum - AMD 30,000
- In other currencies ^{8, 9} - 0.15%, minimum - AMD 15,000 , maximum -AMD 50,000
- impersonal metal accounts (gold) ⁸ - 0.15% of the monetary value of the impersonal metal transferred set by the Central Bank of Armenia at the time of the transaction - minimum AMD 15,000
 In case of submitting the instruction by using any of the remote banking systems (AS-Internet Bank, AS "Bank-customer")

- USD and EUR - 0.1%, minimum - AMD 7,000, maximum - AMD 45,000
- Russian ruble - 0.08%, minimum - AMD 4,000 , maximum - AMD 25,000
- In other currencies ^{8, 9} - 0.13%, minimum - AMD 12,000 , maximum - AMD 50,000

• Guaranteed OUR (the amount reaches the beneficiary in full)⁵

In case of submitting the instruction in paper form

- USD - USD tariff of "OUR" option, plus AMD 15,000
- for up to 12,500 (inclusively) amount in Euro - AMD 12,000
- For amount in Euro exceeding 12,500 euros - 0.1%, minimum - AMD15,000 , maximum - AMD 50,000

In case of submitting the instruction by using any of the remote banking systems (AS-Internet Bank, AS "Bank-customer")

- USD - USD tariff of "OUR" option, plus AMD 15,000
- for up to 12,500 amount in Euro - AMD 10,000
- For amount in Euro exceeding 12,500 Euros - 0.1%, minimum - AMD13,000 , maximum - AMD 50,000

• Execution of the payment order at the expense of the recipient (BEN) ⁵

In case of submitting the instruction in paper form
- USD and EUR - AMD 5,000
- Other currency ⁹ - 0.15%, minimum - AMD 5,000 , maximum - AMD 50,000
 In case of submitting the instruction by using any of the remote banking systems
- USD and EUR - AMD 4,000
- Other currency ⁹ - 0.13%, minimum - AMD 4,000 , maximum - AMD 45,000

• In case of "urgent" transfers5 AMD 10,000 is charged in addition to the corresponding tariff
• Execution of payment order in USD by non-resident legal entities registered in offshore areas included in the list approved by the Government of the Republic of Armenia at the expense of the transferring client (OUR) ^{8, 10} - 0.3%, minimum - AMD 15,000, maximum - AMD 145,000
• Implementation of the transfer request, change of conditions, transfer recall ^{8, 11}

- in AMD - AMD 2,000
- in Russian ruble - AMD 10,000
- in USD 12 - AMD 25,000
- in other currency and impersonal metal account¹² - AMD 30,000
- Intra-bank transfer (in all currencies) - AMD 1,000

• Reversal of transfer by correspondent bank ⁸

- in AMD - 0
- in Russian ruble - AMD 10,000
- in other currency and impersonal metal account - AMD 25,000

• Accrual of transfer received in foreign currency - by the daily quotation

⁴ Transfers (including impersonal metal) shall be made no later than the day following the date of entry into the Bank and shall be deemed to have been made if the actual withdrawal of the amount specified in the Bank's correspondent account is validated.
⁵ Transfers in AMD can be made on the same banking day only if the payment order is received by means "AS-Internet Bank" and "AS Bank-Customer" systems before 15:00, and in paper form - before 14:00. The payment orders received after the mentioned hours will be fulfilled on the next banking day.
Transfers on "urgent" conditions can be made on the same banking day only if submitted before 15:00 and upon payment of the corresponding commission.
In case of transferring of amount exceeding AMD 50 million, the Bank reserves the right to reject the transfer on "Urgent" conditions. Transfers to the state budget of the Republic of Armenia on the last working day of the month, marked by the "Urgent" condition are made without charging the corresponding commission.
Transfers in foreign currency are made in the following modes:
If the payment orders in USD and EUR are submitted before 15:00, the transfer will be executed on the same banking day; payment orders received after the indicated time will be executed on the next banking day. Transfers on "urgent" conditions can be executed on the same banking day only if submitted before 17:00 and upon payment of the corresponding commission.
If the payment orders in Russian Rubles are submitted before 12:00, the transfer will be executed on the same banking day; payment orders received after the indicated time will be executed on the next banking day. Transfers on "urgent" conditions can be executed on the same banking day only if submitted before 14:00 and upon payment of the corresponding commission.
Transfers in other currencies are executed within 3 banking days.
⁶ Transfer by non-account holder customer are executed only on the next banking day.
⁷The bank may independently, without the prior consent of the customer, choose the means of transfer of funds (to the intermediary bank) based on the relevant available bulletins, unless the full route of transfer (intermediary bank) is specified in the payment order submitted by the customer.
⁸ Tariff includes commissions from correspondent banks, and the costs of third-party banks, if available, are charged in addition to the actual amount, based on the actual value.
⁹ Transfers of non-account holder customers in other currencies are made only by means of the "BEN" option.
¹⁰ Attention: From January 1, 2019, in addition to the details to be filled in for executing international payment orders to the United Arab Emirates in any currency, depending on the purpose of the transfer, the customer should also indicate the code corresponding to the transfer purpose, according to the presented list. If the appropriate code is not indicated in the payment order provided by the customer, the Bank may, at its own discretion, choose one of the codes presented in the list without the prior consent of the customer.
¹¹ If the processing of the payment order has failed due to reasons whcih are beyond Bank's control, the amount of the commission paid shall not be refundable.
¹² In case of inquiries on transfers dating back more than six months, an additional AMD 30,000 will be charged from the customer.
¹³ Customers holding current, savings and card accounts are considered account holder customers, however the indicated transfer tariffs shall be valid if no other specific tariffs for card account transfers are established in the terms and conditions for the particular card.

 
 Customers with current, savings and/or card accounts are considered account holder customers.

Distant banking
The Bank's services are also provided by long-distance means of communication, the terms of which are presented at the following links:
Converse Online Bank / Converse Mobile - https://conversebank.am/hy/internet-banking/
SMS – Converse / USSD - https://conversebank.am/hy/sms-converse-ussd/
List of documents required to open an account

In the case of individual customers (except sole proprietors)

To be presented by the customer:

Personal identification document

Public Service Number (PSN) or a statement of non-receipt of a PSN (required only in the case of RA residents and/or citizens) is not required if the customer submits an ID card as an identification document, where the PSN is indicated.

By using the templates provided by the bank

Account opening application for individual customers

FATCA Questionnaire for Individual Customers

In case of the customer which is a resident legal entity, or an organization that is not a legal entity/does not have the status of a legal entity (hereinafter referred to as a legal entity)

To be presented by the customer:

Charter

The decision of the founder established by the legislation for the respective types of organizational entities, protocol of the general meeting of founders (founding meeting), if the information on founder (s)', (shareholders', participants') shares and other data are not available in the Charter, specifically: In case of the shareholders or participants being individuals - information on the size of the shares, data of the identity document, registration address, telephone number (if available), In case of shareholders or participants being a legal entity - charter of the organization, state registration certificate, in case of joint stock company - a reference on shareholders with more than 5% shares, provided by the Central Depository of Armenia, Tax Identification Number, if not included in the state registration certificate,

In case of being engaged in types of activities established by the RA Law" On Licensing " - the relevant license (if applicable),

Certificate of state registration / record provided by the agency of the RA State Register of Legal Entities,

Taxpayer identification number ( TIN / Tax Code ), if it is not included in the registration certificate,

Copy (copies) of identification document (s) of the Company's manager (s) as identified by the Charter.

By using the templates provided by the bank

Account opening application for legal entities and sole entrepreneurs,

Card bearing signature samples of the disposer of the customer's account and samples of the round stamp,

FATCA questionnaire for legal entity customers.

If the customer is a non-resident legal entity

To be presented by the customer:

Charter

Founding documents in accordance with the legislation of that country (certificate of incumbency, certificate of incorporation, etc.),

Information about shareholders, participants, if they are not presented in the charter, particularly: In case of the shareholders or participants being individuals - information on the size of the shares, data of the identity document, registration address, telephone number (if available), In case of shareholders or participants being a legal entity - charter of the organization, state registration certificate, in case of joint stock company - a reference on shareholders with more than 5% shares, Tax Identification Number

In case of being engaged in types of activities established by the RA Law" On Licensing " - the relevant license ( if applicable ),

Certificate of state registration issued by the relevant body of the country,

Copy (copies) of identification document (s) of the Company's manager (s) as identified by the Charter.

By using the templates provided by the bank

Account opening application for legal entities and sole entrepreneurs

Card bearing signature samples of the disposer of the customer's account and samples of the round stamp (approved by the authorized person in the Bank or, if not approved in the Bank, certified in accordance with the law (notarized, apostille, consular ratification),

FATCA questionnaire for legal entity customers.

 In case of sole proprietors:

To be presented by the customer:

Certificate of state registration provided by the relevant agencvy of the RA State Register of Legal Entities,

In case of being engaged in types of activities established by the RA Law" On Licensing "- the relevant license (if applicable),

Taxpayer identification number (Tax Code), if it is not included in the registration certificate,

Personal identification document,

Public Service Number (PSN) or a statement of non-receipt of a PSN (required only in the case of RA residents, and/or citizens) is not required if the customer submits an ID card as an identification document, where the PSN is indicated.

By using the templates provided by the bank

Account opening application for legal entities and sole entrepreneurs

Card bearing signature samples of the disposer of the customer's account and samples of the round stamp (if a stamp is available)

FATCA Questionnaire for Individual Customers

The Bank may require, when necessary, other, additional documents for opening account, as well as subsequently in the course of providing services to the customer.
If the submitted documents are not in Armenian, English or Russian languages, they are required to be translated into the above-mentioned languages and validated by apostille or notarization.

Attention

Account operations are performed in the appropriate account currency, except for foreign exchange conversion operations. The latter are carried out at the exchange rates currently effective in the Bank.

Fees envisaged by "Tariffs and rates" are charged from AMD accounts and in case of their absence, charges are made from accounts in other currency  at non-cash buying exchange rates at the date of charge, established by the Bank for the corresponding currency.

Commissions expressed in interest on amounts in foreign currency are calculated and charged in AMD, using the at the non-cash sale exchange rate established for the respective currency as of the date of charging the commission.

The Bank is entitled to modify and supplement the "Tariffs and rates" by notifying the Customers in accordance with the contract, by posting a relevant message on its own website (www.conversebank.am), by posting announcements on the Bank's premises, by sending a notification by post, and by any other methods  proposed by the Bank selected at the Customer's preference, which is considered a due notification of the Customer.

The bank is not responsible for the following: - For delays, errors and damages caused by incomplete or erroneous instructions provided by the customer. - For delays and damages caused by the failure of the communication routes outside the bank. - For the impact of insurmountable force (force majeure), including natural disasters, epidemics, strikes, blockades, coups, hostilities, revolutions, changes in legislation, delays, damages, losses due to decisions of state bodies.

In accordance with the RA Law on Combating Money Laundering and Terrorist Financing, on the basis of the Know Your Customer Principle, the Bank may require the Customer to provide additional documents or other information, as well as ask questions during verbal communication, for the purpose of conducting due diligence of the Customer.

The Bank may collect additional information in accordance with the terms of an agreement with the US Government under the Foreign Account Tax Compliance Act (FATCA) to determine your eligibility for being a US taxpayer.

The account and the client's rights to dispose of the cash on the account may be restricted by a court decision on the basis of an application submitted by the law enforcement bodies or tax authorities or other competent bodies in accordance with the procedure established by law.

Withdrawal of funds from the account without the customer's instruction may be carried out by a court decision on the basis of an application submitted by the court enforcement authorities and the tax authorities. These are reflected in the customer's bank account statements, which are provided to the customer in the manner agreed between the Bank and the customer.

Notice on the terms and conditions of the deposit refund guarantee
(applicable both for individual customers and sole proprietors)

The deposit refund guarantee is provided by the Deposit Guarantee Fund (hereinafter referred to as the Fund).

The currency structure of the deposit		Maximum amount of deposit guarantee
If you have only an AMD-denominated deposit in the same bank		16 million AMD
If you have only a foreign currency-denominated deposit in the same bank		7 million AMD
If you have both AMD-denominated and foreign currency-denominated deposit in the same bank	If the AMD-denominated deposit is more than 7 million AMD	16 million AMD (only AMD deposit is guaranteed)
	If the AMD-denominated deposit is less than 7 million AMD	7 million AMD (AMD denominated deposit is guaranteed in full, ­ and the­ foreign currency-denominated deposit is guaranteed in the amount of difference between 7 million AMD and the difference between the amount of deposits subject to refund)

Location of the Fund: c. Yerevan, Khorenatsi 15 ("Elite Plaza" business center)
Phone: +374 10 583514

Settlement of disputes
Any disputes and disagreements between the Customer and the Bank shall be resolved first by mutual negotiation, and should the agreement not be reached by such methods, the disputes and disagreements shall be resolved in accordance with the procedure prescribed by the RA legislation both per court procedure, and through financial system obmudsman.

Notice on Financial System Mediator

Please be informed that according to the RA Law on Financial System Mediator, in case of property claims arising out of services rendered to you by Converse Bank CJSC, disputes and disagreements for not exceeding million AMD or equivalent foreign currency may be resolved through the Financial System Mediator.
According to an agreement between the Bank and the Office of the Financial System Mediator, the Bank waives the right to challenge the Financial System Mediator's decisions only in relation to property claims not exceeding 250,000 (two hundred and fifty thousand) AMD or equivalent currency, and on transaction amounts not exceeding 500,000 (five hundred thousand) AMD or equivalent foreign currency.

Address: 0010 Yerevan, Khorenatsi str. 15,
"Elite Plaza" business center, 7th floor 
Email: [email protected]
Telephone: (+37460) 70-11-11
Fax: (+37410) 58-24-21:

Contact with the Bank

For more details and more information you can:

• visit the Bank's website at https://www.conversebank.am
• visit the Bank's Customer Service at the Head Office or any branch
• Call: 374 10 511211
• Viber: 374 95 511211
• Skype: conversebank-callcenter