Hot Line +37410 511 211

Customer Rights

Regulation CB RA 8/04 "Minimum standards and principles to the internal legal acts, regulating the process of examination of claims of customers"

Instruction on examination and responding to claims received from customers of "Converse bank "CJSC


Individual clients have the right of submitting their claims, deriving from the bargain concluded between the bank and the client, for consideration of the Financial Ombudsman. The Bank has signed an agreement on relinquishment of the right to appeal decisions of the Financial Ombudsman, if the total size of the subject claim doesn՚t exceed AMD 250,000 (two hundred fifty thousand) or the equivalent in foreign currency, or if the total amount of transaction doesn՚t exceed AMD 500,000 (five hundred thousand) or the equivalent in currency.

Explanatory summary for settlement of disputes

Brief description of claim of appeal proceedings

Upon demand of any person the Bank will provide all information and documents as specified by Article 20 (part 3) and Article 43 (part 2) of the RA Law "On Banks and Banking", as well as by Articles 16, 120 and 126 (part 1) of the RA Law "On Securities Market".
Information is provided within 5 (five) banking days after receipt of the letter of demand.
For each printed page AMD 25 is collected.

Dear customers,

You may find here all contacts of "Converse Bank" CJSC:

Head office
A/N 0010, Yerevan, 26/1, Vazgen Sargsyan
Phone: (374 10) 511200, 511211
Fax: (374 10) 511212



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